Most platforms force a choice: administrative control or field operations. FileTrac gives you one ecosystem for both sides — with the financial controls, reporting depth, and Lloyd's compliance that sophisticated TPAs actually require.
A TPA runs two parallel operations simultaneously — the administrative back-office and the field. FileTrac is the only platform built to run both from a single ecosystem, connected in real time through CrossTrac.
Claim enters your TPA system. FNOL captured, policyholder verified, coverage confirmed against active contract.
Claim auto-matched to contract. Reserves set by type — Expense vs. Indemnity. Claim shares established and validated.
Claim transmitted to field instance through CrossTrac bridge. No email. No re-keying. The field team sees it instantly.
Field team adjuster receives assignment in their own FileTrac instance. Authority limits enforced automatically.
Inspection completed. Photos, estimates, and structured findings captured. Report generated with adjuster signature.
Field findings sync back to your TPA system in real time via CrossTrac. No follow-up calls. No status emails.
Field adjuster notified of claim resolution and payment. Their side of the file closes.
Payment processed within reserve limits. Approval routing enforced. Check generated. Full audit trail captured. Claim closed.
Every TPA owes its investors and carriers a clean audit. FileTrac enforces the controls automatically — at every step, for every dollar, for every user.
Each client company gets its own contract with effective/expiration dates, automatic branch assignment, and real-time validation. Claims outside contract dates trigger immediate alerts.
Reserves set by type — Expense and Indemnity tracked separately. Incurred amounts hard-cap all payments. Real-time reserve availability shown at claim level.
Multi-party splits with automatic percentage validation. Three split types supported. System enforces that all shares must equal 100% before a claim can progress.
Per-user spending limits on aggregate indemnities, expenses, reserves, and payments. Approval routing enforced when limits are reached. Full audit trail of every override.
Full check register integrated into the claim. Enter, generate, assign, print, void, and reconcile — all within FileTrac. Every transaction stamped with user, timestamp, and claim context.
Role-based access scoped to syndicates, coverholders, and client companies. Analytics available to carriers and investors at the level of detail you authorize — nothing more.
TPAs are accountable for every check they write. FileTrac's integrated payment register captures the full lifecycle — from first entry to final reconciliation — in a single unbroken audit chain.
If you serve coverholders with binding authority from Lloyd's syndicates, you live and die by the quality of your bordereaux. FileTrac's Lloyd's module is built around that reality — from the Unique Market Reference to the monthly submission file.
Fully customizable field selection across all required Lloyd's Coverholder Reporting Standards (v5.2) data points. Sort, filter, and break out by Year of Account. Build once, save, run every period.
Syndicate-level management information with flexible date range and claim split type filtering. Covers aggregate reserves, paid losses, and outstanding exposure by syndicate and Year of Account.
FileTrac's Contract/Treaty Exception Report catches claim shares that don't equal 100% before they hit the syndicate's desk. A single misaligned share can trigger a Delegated Authority review. Run the exception report. Fix it in the system. Submit clean every time.
Every syndicate has slightly different field mapping and reporting preferences. Build a saved configuration for each. At month-end, select syndicate, click run. Done in seconds, not hours.
The TPA module is available as an add-on to any FileTrac billing tier — per-claim or subscription. You only pay for what you use. Move tiers as your volume shifts. No other platform in the industry gives you mid-year tier adjustment in both directions.
FileTrac handles TPAs from their first client company with a single contract to operations managing dozens of coverholders with complex syndicate structures — and every month-end bordereaux submission in between.