one view.Manage every IA firm, every claim, and every dollar — from a single ecosystem. With CrossTrac, your firms work it in FileTrac and results flow back to you automatically.
CrossTrac is the only inter-organization bridge in the industry. Assign a claim from your system — the IA firm works it in their own FileTrac instance — and every update, document, and result flows back to you automatically. No emails. No re-keying. No lag.
As a carrier, you're not waiting for emailed status updates. You log in, see every claim across every firm, load new claims and documents directly, and pull reports on demand.
See the status of every claim across all assigned IA firms, updated as work progresses.
Upload new claims and supporting documents directly into the system for instant assignment.
Generate loss runs, reserve registers, and client summaries whenever you need them.
Everything you need is logged, traceable, and accessible through one portal.
Claims DashboardFrom claim assignment to financial reporting, CrossTrac gives you control without complexity.
Inter-organization claim assignment with automatic result return. Assign claims from your system to IA firms and watch results sync back in real time.
Real-time status visibility, document upload, and direct claim loading. Your clients and internal teams see what they need, when they need it.
Loss runs, reserve registers, and client summaries. Pull reports on demand and understand your financial exposure across all firms.
Set, track, and manage reserves with payment and recovery tracking. Maintain control over your financial obligations across the entire portfolio.
Multi-party involvement with percentage split validation. Easily manage claims that involve multiple IA firms or co-adjusters with automated splits.
Flood claims compliance reporting. Stay compliant with NFIP requirements and generate required flood claim documentation automatically.
22-method SOAP API for connecting to carrier systems. Integrate FileTrac directly with your existing workflows and data infrastructure.
Standardized data mapping across firms. Transform and normalize data from multiple IA firms into a unified format for reporting and analysis.
Whether you're managing one IA firm or twenty, FileTrac's pricing adapts. Per-claim or subscription. Tier flexibility built in. And as your program scales or contracts, the pricing moves with you.
Set the rules. See the results. Let your firms do what they do best. FileTrac gives you the visibility and control you need — without disrupting the workflow of the firms that work for you.
Walk through CrossTrac and the Carrier Portal with our team. We'll show you how to manage your entire IA network from one place.