FileTrac is the proven foundation — 25+ years of claims management built around how adjusters, carriers, and TPAs actually work. FileTrac Evolve and ELIAS AI are already running inside it, and shipping more every week.
Every module below ships with every FileTrac tier. The platform you see is the platform you get — from day one to enterprise scale.
End-to-end claim lifecycle from FNOL through close. Every status, document, milestone, and contact tracked in one file.
Full invoice lifecycle, adjuster payouts, AR aging, fee schedules, and QuickBooks export. Every dollar tracked from first assignment to final payment.
100+ built-in reports across seven categories — management, accounting, adjuster, claims, and financial. Custom report builder for anything not already there.
The command center of the platform. Real-time alerts for review queues, pending assignments, overdue contacts, draft reports, and workload visibility across every branch.
Track certifications, licenses, backgrounds, and availability for every adjuster and staff member. The foundation that’s growing into AdjusterIQ — dedicated workspaces for every adjuster.
13 native integrations and a 22-method SOAP API. HOVER, XactAnalysis, Xactimate, Symbility, TORRENT, QuickBooks, and more — already connected.
The only inter-company claim bridge in the industry. Assign a claim to an IA firm — they work it in their own FileTrac instance — results return to you automatically. No emails. No re-keying.
Financial controls, contract management, reserve tracking, authority levels, checkbook management, and Lloyd’s bordereaux reporting — purpose-built for TPAs managing carrier relationships.
Acknowledgment letters, loss notices, email delivery, SMS text alerts, and a customer portal for policyholders. Every stakeholder kept current without manual follow-up.
The AI engine already running inside FileTrac Evolve. Document summaries, natural language claims search, correspondence drafting, and data visualization — live today, with more shipping every release.
FileTrac is built on one codebase. The way it’s configured — and the modules you activate — depends on who you are and how you operate.
From the one-person startup to the 500-adjuster CAT firm. FileTrac scales to your roster, your clients, and your catastrophe load — without a contract change.
Manage multiple IA firms, see every claim across every firm in one view, and let CrossTrac handle the data bridge — no integrations to build, no status calls to make.
You run both sides — the administrative back-office and the field. FileTrac runs both in one ecosystem, with the financial controls and Lloyd’s reporting that TPAs actually require.
Your workspace is being rebuilt. AdjusterIQ — emerging from FileTrac’s Personnel Manager — is the dedicated workspace for independent adjusters: your claims, your schedule, your credentials, your career.
ELIAS AI is live inside FileTrac Evolve today — summarizing documents, searching claims with natural language, and drafting correspondence. We’re adding capabilities every release. The engine is on. The work is compounding.
The insurance industry is full of vaporware. We’ve made a different commitment: every milestone we share is something you can touch. Here’s the honest state of the platform right now — what’s live, what’s actively shipping, and what’s next on the roadmap.
25+ years of production claims management. The data authority for everything built above it.
The modern rebuild. New UI, ELIAS AI already running in the dashboard, REST API in development, shipping features every release.
The dedicated workspace for independent adjusters — built from FileTrac’s Personnel Manager and expanded into a full professional platform.
We share milestones, not promises. What you see here reflects what’s live, what’s actively in development, and what’s on the near-term roadmap — nothing more. When a feature ships, we say so. When it moves, we’ll tell you that too. The insurance industry deserves a technology partner it can actually trust.
FileTrac and every product in the Evolution Global ecosystem is built toward the Certified Integrity Standards (CIS) developed by the Ark Alliance Foundation — an independent standards body focused on claims data integrity, transparent AI governance, and policyholder protection. We don’t just talk about integrity. We’ve built the standard we hold ourselves to.
From a two-adjuster startup to a 500-person CAT firm. FileTrac was built to grow with you — without a re-implementation, a new contract, or a call to your account rep.
Manage 60+ branches from one screen with centralized reporting and independent per-branch workflows.
Learn More →Seven granular roles — Admin to ReadOnly — with permission controls at every level of the organization.
Learn More →Certifications, backgrounds, availability, and training tracked for every adjuster — the foundation of AdjusterIQ.
Learn More →Policyholders and clients log in to see claim status, upload documents, and receive real-time updates — no phone tag.
Learn More →Field adjusters work from anywhere — full app functionality and offline capability on iPhone and mobile web.
Learn More →Enterprise-grade SSO, two-factor auth, and encrypted data at rest and in transit. SOC 2 compliance in progress.
Learn More →Choose per-claim or subscription. Move tiers as your volume moves. Full features at every tier — no module unlocking, no add-on paywalls for core functionality.
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