From the first notice of loss to final close, FileTrac manages every step with structure that never breaks and flexibility that never limits. This is what two decades of claims expertise looks like in software.
Claims come in from everywhere. FileTrac meets them there — automatically, manually, or through ELIAS AI — and converts every source into a clean, structured claim ready for action.
Carrier portals, TPA systems, and insurance platforms push claims directly into FileTrac via live API connections.
Structured and unstructured emails are intelligently parsed — extracting claim details and building records automatically.
Custom intake forms for policyholders, field adjusters, and desk reviewers — each flowing directly into the claim record.
Bulk claim loads from roster spreadsheets. Map your columns once — FileTrac handles the rest on every future upload.
Standard CSV imports with intelligent field mapping. Batch hundreds of claims in a single load with full validation.
RESTful API endpoints accept structured JSON payloads from any external system in real time. No middleware required.
First Notice of Loss captured directly via call data or guided digital entry — time-stamped and immediately in the workflow.
Field adjusters open claims from the job site. Photos, notes, and initial findings captured before they leave the property.
Configure rules once. Every qualifying incoming claim is captured, structured, assigned a claim number, and placed into the workflow — automatically, around the clock.
Your team enters claims directly with guided intake screens that enforce completeness. Every required field is structured to protect your data quality from the start.
ELIAS AI actively monitors incoming claim data, identifies gaps, flags inconsistencies, and builds complete claim records using governed AI — not guesswork.
Every claim follows a proven lifecycle — that structure is non-negotiable, because claims that skip steps create liability. Within that structure, FileTrac gives you unlimited customization to run your process, your way.
The claims lifecycle has fixed anchors because the industry requires them. Intake always begins the process. Billing always precedes close. Closing is always the end. What happens between those anchors is entirely yours to design — unlimited steps, custom statuses, automated triggers, and branching logic built around how your operation actually works.
For our customers, this is the most important distinction in claims software: we don’t force you into our process, and we don’t let your process create compliance risk. Both things are true at once.
See workflow configuration live →Email and system alerts triggered by claim events, stage changes, deadlines, and SLA thresholds — keeping every stakeholder informed without anyone having to remember to send a message.
State-mandated response times, carrier SLA requirements, and internal targets tracked automatically. Escalation rules fire before deadlines are missed, not after.
Route claims differently based on loss type, coverage, jurisdiction, value, or any field in the record. Complex decision trees built without code.
Attach stage-specific task lists to any workflow step. Required tasks block stage advancement — ensuring nothing gets skipped because someone was in a hurry.
Reserve changes, payment authorizations, and financial events tracked at the workflow level with full audit trail and authority limits enforced in real time.
Closed claims that require reopening or supplemental processing follow a controlled re-entry path — preserving the original record while handling new activity cleanly.
Walk through your actual claims workflow with our team. We’ll show you exactly how FileTrac maps to the way you work — and where it makes the work better.
Schedule a DemoIn insurance claims, documents are the claim. Every report, photo, estimate, correspondence, and signed form is a legal record. FileTrac treats them that way — from basic organization to enterprise-grade controls.
Whether you’re uploading a single PDF or managing thousands of versioned documents across an active catastrophe file, FileTrac scales without friction. The basics are solid. The advanced capabilities set us apart.
Every document action — upload, view, edit, download, share — is timestamped and attributed. When litigation asks what happened and when, FileTrac answers definitively.
Mark documents as sensitive, attorney-client privileged, or restricted. Access is enforced at the user role level — what a policyholder sees and what internal counsel sees are entirely different views of the same file.
FileTrac Evolve generates secure, shareable document URLs for policyholder portals, carrier review, and external collaborators — without requiring system access.
Managing adjusters used to mean Excel rosters and gut instinct. FileTrac replaced that. What’s coming next — through AdjusterIQ and ELIAS AI — redefines what it means to know your workforce.
Adjuster rosters in Excel. Qualifications tracked by whoever remembered to update the file. Assignment by phone call and gut feel. No visibility, no accountability, no intelligence.
Centralized adjuster and associate profiles, license tracking, assignment history, and availability management. Your entire workforce in a structured system of record — no spreadsheet required.
Coming now. ELIAS AI builds the most comprehensive adjuster profiles in the industry — skills, training, outcomes, load capacity, and real claims performance data — powering true algorithmic assignment.
The next generation of insurance adjusters will be sovereign professionals — equipped with verified skills, transparent performance records, and the most advanced AI in the insurance industry as their partner. Not a replacement. A force multiplier. The Ark Alliance Foundation is building the standard. AdjusterIQ is building the workforce.
Catastrophes and large-scale events don’t follow organizational lines. CrossTrac is where carriers and IA firms stop working in parallel and start working as one — with shared visibility, real collaboration, and claims that move at the speed the situation demands.
Carriers maintain complete visibility into every claim assigned to IA partners — real-time status, documents, reserves, and activity — without waiting for status reports or chasing calls.
IA firms work in their own FileTrac environment with access to all shared claims, carrier communications, and collaborative tools — no duplicate data entry, no system switching.
When a CAT event opens, CrossTrac activates — pooling resources, claims, and communications from every participating organization into a single coordinated response.
Both organizations see what they need to see — nothing more. Data permissions are set at the claim and document level, protecting proprietary information while enabling real collaboration.
No exports, no manual updates. When a field adjuster updates a claim or uploads a document, every authorized party sees it instantly. The truth is always current.
Notes, instructions, and escalations tied directly to the claim record — not buried in email threads. Every conversation is part of the claim file, attributed, and permanent.
Both carrier and IA firm run from the same data. Reporting, KPIs, and SLA compliance visible to all parties — no more competing versions of performance.
Large-scale events can involve multiple IA firms serving a single carrier. CrossTrac coordinates across all of them simultaneously — unified command, distributed execution.
20 years in business. 60+ years of leadership experience in claims. FileTrac is what happens when deep expertise meets modern software engineering — and it's ready for your operation today.