The Carrier and IA Firm Experience
Meet Sarah
and David.
Monday, 8 AM.
Sarah runs claims operations for a regional IA firm — 200 adjusters on her roster. David is VP of Claims for a mid-size carrier that sends her firm 400 claims a month. They've both used FileTrac for years.
Here's what their world looks like now.
morning
A hail claim drops.
Nobody types a thing.
A policyholder in Fort Worth called in a hail damage claim over the weekend. David's carrier system generates the assignment and sends it through the XactAnalysis bridge. In the old world — queue, manual review, data entry, routing emails. Hours, sometimes a full day.
Here's what happens now.
The claim was received, parsed, validated, created, and routed in under two minutes. No human typed a single field. Every step is logged in the Data Authority — immutably, transparently, in plain language any party can read.
"From XactAnalysis bridge to a live claim in the Data Authority — two minutes. Nobody touched a keyboard."
later
The right adjuster.
In seconds. No spreadsheet.
Sarah's IA firm receives the assignment. In the old world, she'd open a spreadsheet, scroll her roster, call three people to check availability, verify licenses manually, and email the assignment. Twenty minutes on a good day.
ELIAS has already done the work.
1. Marcus Williams — CIS 94.5 · 8 yrs · 9 consecutive clean files · available today
2. Jennifer Park — CIS 91.8 · 5 yrs · 2 open claims · available tomorrow
3. Robert Chen — CIS 88.2 · 3 yrs · available today
All background-verified. Licenses validated in the last 30 days. My recommendation: Marcus Williams.
Sarah didn't open a spreadsheet. She didn't call three people. She didn't verify a single license manually. ELIAS searched her live verified roster and made a recommendation she can trust because every data point is validated in real time.
"The claim went from the carrier’s system to an adjuster’s phone in under five minutes. That used to take a day."
in progress
Complete visibility.
Zero status calls.
While the inspection runs, Sarah and David can both see the claim progressing in real time. Not because they're micromanaging — because the system is transparent by design.
Sarah doesn't need to call anyone. She doesn't send a status email. She knows exactly where every claim stands across her entire operation because ELIAS is managing it transparently.
David sees the same thing from the carrier side.
David has never had this visibility. In the old world, he'd send a claim to an IA firm and wait. Days would pass. He'd email asking for a status update. Someone would check with someone who'd check with the adjuster. Now he sees it all, with zero effort.
"David has never had this level of visibility. And the only effort it took was sending the original claim."
morning
CIS-certified.
Zero corrections needed.
The adjuster submits. ELIAS runs the CIS validation, certifies the file, and delivers it simultaneously to Sarah and David.
Sarah used to have three file reviewers who spent all day checking adjuster work. Now ELIAS does the initial review instantly against the actual standards. Her team handles the edge cases. Review costs are down 60%.
David holds this file up against what he normally receives and the difference is staggering. Complete documentation. Validated pricing. Transparent AI involvement at every step. A compliance artifact he can show regulators. Arrived the same day it was assigned.
"This is why carriers pay $25–50 for the workspace. Not for software. For a trustworthy outcome delivered transparently, faster than any alternative in the market."
11:30
half hours
From a phone call
to a certified file.
That's the whole story. The Reyes family filed on a weekend. Monday morning the claim was live in the Data Authority by 8:02. By 8:04, the right adjuster had it on his phone. By 10:17, he was on site. By 11:30, David had a 97.4 CIS-certified file with zero corrections and a full transparency audit trail.
Not two weeks. Not a stack of correction emails. Three and a half hours — start to finish.
Sarah didn't call anyone. David didn't chase anyone. The whole ecosystem — carrier, IA firm, adjuster — moved in the same direction at the same time because the system was built to make that possible.
"That’s not a better workflow. That’s a different category of operations entirely."
workspace
They're not paying
for software.
Carriers pay $25–50 per claim workspace. Not for a platform. Not for dashboards. For what just happened — a trustworthy outcome, delivered transparently, faster and cheaper than any alternative in the market.
A 97.4 CIS score means the file is defensible. Every action is logged. Every decision is traceable. Nothing happened in a black box. That's the compliance artifact carriers can show regulators — and the standard that makes IA firms like Sarah's indispensable.
"That’s a certified file. That’s a transparent IA firm. That’s a carrier who finally has the documentation it needs. That’s the ecosystem."
The claim that used to take
two weeks took three and a half hours.
Sarah didn't call anyone. David didn't chase anyone. The adjuster got the assignment on his phone, completed it on site, and the file arrived certified. The carrier, the IA firm, the adjuster — moved in the same direction at the same time. Because the system was built to make that possible.
Claim to certified file in 3.5 hours. The routing, the dispatch, the validation — all automated, all transparent, all logged. Not a better workflow. A different category.
Sarah and David both saw the claim progress in real time without a single status call. That's not an enhancement — that's a different way of operating entirely.
A 97.4 CIS score means the file is defensible. Every action logged. Every decision traceable. The compliance artifact carriers can show regulators. Nothing in a black box.
CIS certification means Sarah doesn't need a team checking every file. The standard does it. Sixty percent reduction in review costs — and it keeps compounding.
Imagine This — Four Stories
A sovereign adjuster's Tuesday — from the first notification to the last submission. Three claims. Home before dinner.
Read the story →The carrier and IA firm experience. One claim. 8:02 AM arrival. Same-day certified delivery. No spreadsheets. No status calls.
You're here →A high school senior who never thought about insurance — until ELIAS showed her a career she didn't know existed.
Read the story →The policyholder who finally understood her own claim. Transparency isn't just a feature — it's a promise.
Read the story →